Returns & Refunds

Returns & Refunds
We want every cup to delight. If your order arrives incorrectly, or you’re not satisfied, email us at hello@idylltea.com and we’ll make it right.

• Damaged or faulty products must be returned within 14 days of purchase. We recommend using registered mail, as Idyll cannot take responsibility for lost items in transit.

• Refunds will be processed to your original payment method within 10 business days.

• Refunds are provided in line with Australian Consumer Law.

• Please note we cannot accept returns or exchanges for change-of-mind purchases.